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Privacy Policy

Effective Date: January 28, 2026

 

Crosswinds Insurance Agency (“Crosswinds Insurance Agency,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.crosswindsinsurance.com or interact with us online or offline.

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1. Information We Collect

We may collect the following categories of information:

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A. Personal Information

This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Driver’s license information

  • Insurance history and policy details

  • Business information (for commercial insurance inquiries)

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B. Non-Personal Information

Automatically collected information may include:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referring URLs

  • Date and time of visits

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C. Information You Provide Voluntarily

You may provide information when you:

  • Request a quote

  • Complete a contact or intake form

  • Upload documents

  • Subscribe to emails or newsletters

  • Communicate with us via phone, email, text, or website chat

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2. How We Use Your Information

We use your information to:

  • Provide insurance quotes and services

  • Communicate with you about policies, renewals, and coverage options

  • Respond to inquiries and customer service requests

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Send educational or marketing communications (with consent where required)

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3. Legal Basis for Processing Information

We process personal information based on:

  • Consent (e.g., submitting a form or opting into communications)

  • Contractual necessity (to provide insurance services)

  • Legal obligations (insurance and regulatory compliance)

  • Legitimate business interests (service improvement, fraud prevention)

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance.

Cookies may be used to:

  • Remember user preferences

  • Analyze site traffic (e.g., Google Analytics)

  • Improve website functionality

 

You can control or disable cookies through your browser settings. Disabling cookies may limit some website features.

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5. How We Share Information

We do not sell your personal information.

We may share information with:

  • Insurance carriers and underwriting partners

  • Service providers (e.g., website hosting, analytics, CRM systems)

  • Regulatory or legal authorities when required by law

 

All third parties are required to safeguard your information and use it only for authorized purposes.

 

6. Your Privacy Rights (U.S. State Privacy Laws)

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and others), you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information

  • Receive equal service without discrimination

 

How to Submit a Request

You may submit privacy requests by:

 

We will verify your request and respond within the time required by law (typically within 45 days).

 

7. Do Not Sell or Share My Personal Information

Crosswinds Insurance Agency does not sell or share personal information as defined under applicable state privacy laws. If this practice changes, we will update this policy accordingly.

 

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure servers and encrypted transmissions

  • Restricted access to personal data

  • Ongoing monitoring and internal controls

However, no method of transmission over the Internet is 100% secure.

 

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

 

10. Children’s Privacy

Our website and services are not directed to children under the age of 15. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

 

11. International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Continued use of our website constitutes acceptance of the updated policy.

 

14. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Crosswinds Insurance Agency
📞 704-248-2657
📧 info@crosswindsinsurance.com
🌐 www.crosswindsinsurance.com

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©2026 BY CROSSWINDS INSURANCE AGENCY.

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